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| - Extremely disappointed. We bought our first apartment, and were given some money as a housewarming gift to hire a cleaner, which we've never done before.
We asked New Century Maids for a deep clean so that we didn't have to worry about that in the midst of painting, moving, etc. This meant 2 cleaners for 9 hours.
I especially requested that the windows and window tracks, which were filthy, be cleaned. I also asked that the kitchen get a thorough cleaning, as there was grease on the counters, etc.
I was looking forward to returning after work to a sparkling apartment, but was actually shocked by what I returned home to. While the bathroom seemed to be cleaned pretty well, the windows and tracks were not touched. A splotch of ketchup or something was left in the fridge. We were told that the grease was impossible to get off the counters. Crumbs were still in the kitchen drawers. None of the mirrors was cleaned. It was completely unacceptable. I have no idea what 2 cleaners spent 9 hours doing.
When I complained, NCM booked a second cleaning - but sadly, with the SAME TWO ineffectual cleaners. They did more than the first time, but we were still not impressed.
When we let NCM know this, we were told that next time we booked, we would be sent senior cleaning staff (!) so that the job would be done well. We will NEVER book here again, and would never recommend them to anyone.
Apparently they sent the 2 cleaners for more training, so at least that is good.
PS: I bought some TSP for $4 and scrubbed the grease off the counter myself. The whole point was that I didn't have the time/energy to do so.
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