| rev:text
| - This review is for the Pharmacy, This is the Short Outlined Version:
*Prescription was called in by our Veterinary Office for Insulin (Feline)
*Picked up prescription and it cost over $379.00 dollars, however; needed medication for my pet cat so had to purchase it.
*Opened up prescription at home and found 5 Insulin pens when we only required 1 at this time. (One pen last several months, over 1 years worth, would probably expire before getting to us them).
*Called Vets office and they were unaware it only came with a quantity of 5 Insulin Pens (Simple mistake), apologized for the misunderstanding but did explain I would need to address the situation with the Pharmacy.
*Called back Pharmacy informing them that when we picked up the prescription no one informed us there were 5 Insulin pens (Enclosed Package) and that is why the cost was so high. If we had that information we could have addressed it right then, instead of having to address it now. Asked if there was anything they could do to assist us.
Here is were this gets interesting...
***The Pharmacist Manager by the name of "John" got on the phone and completely "LIED" !! "John" stated that not only was I aware of the 5 pens, but he was present when the "female" employee asked me and I declined a consultation! All lies, FIRST of all I only dealt with a male employee I believe his name was Matt?, Secondly, I was never informed of the 5 pens and Last Mr. John was not present while the transaction was made.
*This action by "JOHN" lying as a Professional Pharmacist is Disgraceful! The situation I had originally called for was manageable, however; he made this situation much worse.
No Integrity! Buuuuuuuut Guess What...I have it all on Audio Recording!
Hello Arizona State Board of Pharmacy!! :)
|