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  • Well where to begin? Let me say this is my SECOND go around with this location. Last February I had a military ball to attend and needed a formal dress. The store manager helped me and it was pleasant. I am a weird size and had low self esteem while shopping because their sizes are SPARCE! She helped and it was fine. This year.. I decided to go back for this military ball and went in, had the dress and color picked out and just needed to try on a dress to know which size to order. That was painless. A week or so later I come back to pick up my dress, try on and have a small alteration done. I MADE AN APPOINTMENT mind you since I was a Saturday, I walk in and they're busy and the girl immediately brushes me off because I'm not a bride. She then says "let me go make sure your dress is here".. Well I fricken hope so! I paid for the darn thing and waited for it to get here. She comes back out with the dress and pushes me off on the store manager- whom I told I wanted to complain to and she snapped at me saying I couldn't complain about her because "she didn't do anything"- that's the point ma'am.. You did nothing! So I then get shoved in a room with no person to help me way in the back. I open the dress bag and the dress is ripped to hell! I then open the door and the assistant store manager is there.. I complain and she proceeds to call me "dear" and rub my back like I'm a crying teenager upset over a prom dress!! I paid for the dress and they ripped it and then she has to ask to see if they can fix it! Are you kidding me?! I then proceed to complain more and more.. Try the dress on and demand it's fixed. The 1-800 number I was given to complain is closed (how convenient). I will never ever EVER go back to this location ever again. I was stomped on and shoved to the side because I wasn't a bride or buying a wedding dress. Let me just say- a military ball is important! It's a huge deal! My boyfriend has deployed many times and is a high ranking officer and I just wanted to be treated nicely! I will be writing a complaint letter and calling corporate to complain. DO NOT go to this location. Your heart will be broken, your self esteem low and you will leave feeling defeated and not good enough because the 20 something's working on commission don't think that nom-bride customers are important.
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