I often want to shy away from criticizing companies that mess up gluten free offerings because it's so easy for them to decide it's not worth it and remove them altogether.
That being said...
If you pay an extra $1 to have an item that will stop you from feeling like death for a few hours it would be nice if it your burger was between it.
Should that part be messed up then it wouldn't just be taken away, swapped over, and then given back now that the meats cooled and a lot of the juices/ additions were stuck to the old bread. it's not as appetizing as it sounds.
How about offering to remake it, a new fresh burger just like the one we paid for?
The fiery Jolokia burger is nowhere near as fearsome as it should be. E.G., it's lower than a raw habanero which is not what I was looking for which is a damn same as it really tastes great and should I ever want to blend up a burger to feed to a small child I'll keep it in mind. I'm as harsh to a company proportional to their claims of how spicy they claim their food is.
Overall this location gets a 2, the burnt to hell coffee that came out on the first attempt should get you a 1. In their defense the "fresh" pot was nearly as acrid so it's hard to think that there's not some cost cutting on coffee occurring but most places that late in the day ask me if it's ok to wait while the make a new pot, not give you whatever's stuck to the carafe at the time