I recently returned a all in one printer it was an open box when I bought the item and end up not working I got busy with life and did not return to 3 months later I know it was a long shot but I I tried I told them I wanted to buy new one and if they could put any type of credit towards a new one I'll be a happy customer to my surprise they helped me they gave me credit and they also bought back the Ink it helped me out a lot I just wanted to say I really appreciate you going over and Beyond..