Dr. Schanel was friendly, informative and efficient with my eye exam. I am very happy with the prescription he wrote for my progressive lenses. The front desk person was also friendly and helpful. The only reason I'm not giving 5 stars is that the front desk is often understaffed when I've been in; it is difficult for one guy to juggle the demands of 3 or more customers at once. Bonus: the lenses and frames are extremely reasonable in price, much cheaper than other places I've been, including a couple other places on State Street.