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  • hen I started my barber shop, a lady came and sold me on their credit card services. It was similar to a square reader that you attached into a phone. This was acceptable at the start of my business, but as I grew, I needed a better service. Their fees were also about 3%, which is not competitive, I had not done my research when I joined with them. I specifcally asked the saleslady if there was any specified length of time we had to use their services. The saleslady assured me there was not. I did see in my contract that they have a $495 early termination fee, and I asked what that meant, and the lady said that referred to other services, not credit card processing. So I assumed when I switched to a more professional company that offered the rates and products that I needed, there would be no issue with changing services. So I called to cancel my contract, as it cost $50 a month. Kassie was horrible! She demanded the $495 to cancel the contract. To be in a contract when you are given a square reader is ridiculous. That is a $10 product. I told her what the sales lady had told me, and in fact the sales lady agreed that she had said it when we were part of a three way call, and Kassie Chappell's reply was that it didn't matter what the sales lady had said, I should have read the contract. I didn't want to part with the $500, so they continued to withdraw $50 from my account every month even though I was no longer using their services. Last month I closed my bank account, so they were no longer getting the $50, so the horrible Kassie has sent me to collections. Nowhere in my contract it does it specify how long of a contract I was in. I have asked for proof of what timeframe I signed up for, and received nothing that I signed agreeing that I was in a contract for any stated length on time, only the paper with the early termination fee.
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