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  • While I've been to Touhenboku before and never had an issue, last night was HORRENDOUS. First, no one greeted me and my friend when we entered and stood in the doorway waiting to be acknowledged. After finally seating ourselves, requested water and ordered our meals - it took about 40 minutes for our ramen to arrive. Patrons arriving after us were getting their food before ours. I understand this sometimes happens so I tried to pay it no mind. I ordered the vegetarian ramen and emphasized no egg when ordering. I was surprised when it was brought out with, you guessed it, egg right on top. I told the server I ordered it without egg so I am unable to eat this and asked for another to be made. She said "Do you want me to bring you a small bowl to take the egg out?" No. I do not. I want my order to be correct. Instead of taking the bowl back to rectify the error, my food remained on the table for another 10-15 minutes while the server stared at me and gossiped with her coworker. It wasn't until the manager was serving another table, turned to us and asked what was wrong, that things would finally get fixed. I explained how I ordered the ramen without egg, was served my order with egg, I told the server and was unsure if I was getting another or not since she had left the table and never returned. He said he would fix it right away. Thankfully my new ordered arrived in 5 minutes -- which begs me to ask why it took 40 minutes to begin with We had also ordered dessert as part of their dinner special of ramen + dessert for a set price after 5pm. In fashion with the evening, when we got our bill that the special wasn't reflected and had to get that corrected after having to explain it to the same server who seemingly did not care about my incorrect order. It very well could have been they were having a bad night but my patience wore thin. I will not come here again. If I could give zero stars, I would.
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