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  • I would rate the quality of service while you're *at* the facility higher than 2 stars. I was seen promptly and provided a pain Rx and an order for an MRI. Once the results are in, they'll call me back. That's where it all goes down hill. I call the company through which they contract (that is a whole other story!). Anyway, I find out through my insurance company that I'll have to do a 50% co-insurance if I use that facility. OK, can't blame them for trying. So I schedule the MRI through my insurance's facility (get in faster than I would have at the other) and have a CD of the results before I even leave. Was told the report would be to the doctor by Saturday. I call Urgent Care Monday morning for the results. Was told someone would call me back. It's 2pm, no call. So I call again. This time they transfer me to someone who says they don't have the results. Turns out, they weren't ready yet, but apparently they don't feel the need to return calls anyway. I get ahold of the imaging center, and they actually call me back when the report is ready and give me the time it was transmitted back to Urgent Care Extra. I give them about 4 business hours to call me back. Nothing. I call, they say they don't have the results. They say they will call the imaging center and call me right back. A few hours go by. I call the imaging center and verify the fax they're using is the one on UCE's website. It was. I call back urgent care, and guess what? The lady who was going to call me right back 3 hours earlier has left for the day. I leave my number again. It's now almost noon on day 3. Of course I received no call back. I call, they don't have the results. I provide the number to the imaging center so they are at least calling the right facility. Going on 30 minutes and no return call. All I get is excuses about how busy they are (when I got there last week there were 2 patients, including myself) and how there is different staff there everyday. So it's not just a single person who won't return phone calls, it's all of them.
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