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  • I had been to other optometrists but most of them make me felt like they just wanted my money. Dr. Kwok, however, is totally different than any of them. It was about a month ago when I was there for my annual eye exam. This was my first time here and didn't know what to expect. However, the reviews made me feel comfortable to give it a try. (Thank you yelpers!!) Dr. Kwok was very patient with me and willing to answer all my questions. At the end of the exam, she gave me a new pair of contact lens to try on for a week to make sure they were the best fit for me. A week had gone by, the contact lens that she gave me was perfect and so I went back to ordered 6 months of contact lens. Dr. Kwok told me it should be ready in 3 to 4 business days. They would give me a call when the contact lens were ready. I had waited for 4 days but didn't hear from Ohana. I called them on the fifth day and was hoping my contact lens were ready for pick up. The lady who answered they phone put me on hold for about 5 minutes and I could feel something was not right. She then told me my contact lens were not ready. She told me to wait for a few more days and she would give me a call. She apologized a few times before handing up the phone. 4 more days had gone by and someone from Ohana did finally call me to go pick up my contact lens. When I got there, they told me they gave me the extra 6 months of contact lens because of my long wait. WOW!! I had NEVER had this experience before. Some places didn't even apologized when this same thing happened. The 5 stars are not because of the extra 6 months of contact lens. Alright, I admit that's worth 2 stars. The most that I like about this place is customer service! There is so much hate in this nowadays world and we need some places like Ohana Eye Care that can provide exceptional customer services. They make me feel welcome, they won't show frustration when I have plenty of questions. I definitely will come back to Ohana Eye Care and will recommend all my family and friends to come here as well.
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