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  • There is DEFINITELY room for improvement in the instructor's approach to treating customers and the company's customer service. That is very clear in Zeb's response to Brittney T. Rather than apologizing and offering her a second chance like any respectable business would do, he not only argued with her but mocked her. That is immature and repulsive. I believe that maybe their teaching approach is a scare tactic. I was only offered to sign up for the unlimited 10 day package which I thought was a STEAL! One class is $16! What's the catch? It must be the attitude/customer service. Or they are discouraging customers to come back and pocketing the extra $4/person. I am not sure what is going on. I would love a good hot yoga class and I would also love to be pushed - that's not what people are complaining about. It is known that Bikram is a discipline. Constructive criticism is necessary. But personal attacks are very un-yoga-like. And I'm sorry, but I cannot honestly recommend this place to anyone. It's a shame.
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