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  • This was my third time there before leaving my review. Each time they have been unable to cook a hamburger the way I order it. The first two times I just ate it because I was on a schedule and I'm not really one to send food back. But this third time, my husband and I got the wrong patties on the different burgers we ordered. He got my well done patty and I got his medium rare one. He decided he could live with mine, but asked the server to send mine back. While we waited for my burger the manager asked if everything was ok and we told him no, here's what happened. He never apologized, he just said "oh, okay so someone is taking care of that.". They also forgot the bacon that my husband added to his burger so while we waited for my new burger and his side of bacon, the rest of our food got cold. If I'm paying $50 for 2 hamburgers, it better be right. We have been to Hard Rock Cafes in different states and countries, but we will not be returning to Phoenix Hard Rock.
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