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  • If I could give a zero I would. They would not follow instructions, and did things I did not want done,while messing up what they did do. They came almost one hour later than scheduled, and they insisted We needed a deep cleaning, which I refused several times. They did not respond well to either emails or attempts to phone. A pet training aid was broken, with the pieces left on the counter, and when I complained, the ultimate result was the cleaner denied dropping it, and the company would make it all better by not charging us for the deep cleaning that I refused. Above all, do NOT give your credit card info to them. Despite telling them I would pay cash, they posted the bill to our account well before they came. This was the worst experience I have ever had with a cleaner. I am prepared to edit this review somewhat. After Ray, the owner, returned to town, and reviewed what had gone on, he contacted me with many apologies. He stated that staff had been spoken with, because their words and actions did not portray what he wanted to see in his company. We were reimbursed for the breakage. If this had been handled in this fashion from the beginning, I probably would not have been as negative, but we likely would not be having them back. Their apparent lack of English was just too irritating to deal with. SQ.
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