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  • Not sure where too go off on more less think why they even deserve a star more like no stars. I came here too rent a Mountain Bike since one of my riding buddy who more of a Mountain Biker then road cyclist. The only bike I own is a road bike. The experience started off well but wow talk about things going south more like too the abyss once got out too Red Rock area too start our ride. No more then 500 feet not even on trail took little drop and bam literally broke the derailleur in half. Naturally upset because not only was ride over and done. We did eventually go back got another bike and got my first Mountain Bike experience in. Not even going into the details of the bike 101. Totally possible if there is a hairline crack in the derailleur just the slightest vibration or who knows what that piece would snap in two. It rental bike that been beaten down. So who know the wear and tear been on the bike. Just because the gear was shifting when I took the bike out the front door still the unknown factor. So hoping for the best once we came back too the shop too get another bike or have them fix the bike. Talk about the WORST customer service EVERRRRR. Whoever the bald head worker on the mountain bike side totally unprofessional on every level. When I rented the bike could and in hindsight should have signed up for the insurance. It would have solved my problems and headache. But really think that most shops would have better quality rental bikes or not give out ones with used parts that going too break. I knew my mistake not too take the insurance. Too have this gentlemen use the term lightly not just once but so many times lost count between time brought the bike back get new one and end of the day return the bike. Oh told your friend should have signed up for insurance. Off the top not going too get customer come back with that attitude one that felt he BELITTLE me, he better then me, then he goes on about all reasons my fault rather then things happens lets move on, work with me rather then being ignorant, and company policy this and that. Too have the audacity, attitude, and keep hammering if I got the insurance solved the problem. Not only that but smug look like going get insurance the second time. I really was about too go off or walk right out the door. I was amazed too think if this is the way they treat rental customer. Forget about normal customer looking for new bike or bike needed repairs. Think knowing that got rental bike trying something new would maybe want make experience good one. Cause never know maybe get hooked on it come back get mountain bike. That ship set sail after my one and only experience at Las Vegas Cyclery. If do you come here make sure get insurance my point. Talking too the workers get you nothing but headache....
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