| rev:text
| - Update:
After this review was posted, I was contacted by Top Golf to learn more about what happened during my son's birthday. After going over the details in depth, we were invited back for a redo of his party. Since it was at the end of the school year/beginning of summer, we had a super hard time getting everyone together. I finally contacted them back about getting it scheduled totally last minute on my part, but they made it happen. We went and they treated my son (and us) like a prince. We all had a fabulous time.
Now, I have never once changed my star rating based on a second chance gifted to me. I feel like a lot of times these second chances are a bit contrived and not what the average person can expect. The reason I did this time is that I truly feel that the company went above and beyond because they want ALL guests to have a great experience and try to make it right when they don't. Also, most of the people we came into contact with had no idea that we were back by invitation from corporate. They were just treating us the way that they treat all guests, which is great. I would not hesitate to recommend anyone to check them out. They care about their customers and that's really all it takes.
Original review:
I have such mixed feelings about this place. We have been here 3 different times. The first time we were here we had a really good time golfing, but a not so great experience with our server. He was intrusive and irritated when we told him that we would be golfing and then heading in to eat dinner at a table. It was a little uncomfortable, but we brushed it off.
Since we had such a great time golfing, my son wanted to celebrate his 7th birthday by going there with a couple of his friends. The kids had a wonderful time, but our waiter was atrocious. He was really inappropriate from the get go. We (the parents) ordered beers and he sat and remarked about each of our ages in relation to his own for an awkward amount of time. He also made odd comments, including a super offensive one about them being "retardedly" busy. He continually forgot orders, and I continually had to call him over to remind him and repeat myself over and over. This was so bad that I couldn't engage with son as much as I would like to. After the incident, I tried calling Top Golf to complain and Was put on hold for about 15 minutes only to be told to email them. I emailed them and got no response.
We came here a third time just a few days after the party on my sons actual birthday for a quick hour of golfing in the morning. It was just my son, my husband, and I that day and it wasn't busy at all. Our waiter was amazing, which is really the only reason for the second star.
I really like playing at Top Golf, but the waiter situation is really off-putting. It was downright uncomfortable twice, which is not ok when you are spending at least a hundred bucks, if not more. The worst part is that the Top Golf management doesn't even care enough to respond to complaints. Oh
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