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  • Came here hoping for a good experience but what a let down. First of all, the store was not busy when we got there. There was one person assisting two customers, one guy at the register and then another guy looking aloof. We clearly stood by for about five minutes and no one acknowledged us. The aloof guy made eye contact with me several times and didn't bother coming over to see if we needed help. I got increasingly frustrated (the store is not even busy) so I approached the girl that was serving someone and asked if we could get some help. She just said "yeah and looked at the guy who had made eye contact with me but did nothing and basically pointed to him". Well he comes over, I tell him our shoe situation and boy what a drastic change from a previous visit. He didn't ask to look at our gait, I had to ask him if he needed to measure our feet and he basically tried to sell us shoes that were $179.99 and up. I told him I had some shoes set aside for me and he only got one of the two. When I asked if a pair of shoes could be transfered here he said yeah but he forgot to ask me about it. During the entire interaction I asked alot of questions and alot of what he said seemed to be 'shoe jargon' that I didn't really get. It came down to a personal preference thing which if I'm shelling out $150 for a pair of shoes i need more information than just "well their both the same"?! Don't expect any kind of courteous service here. I may as well have ordered online for the experience I got. When I asked about an older model that they carry, he didn't seem too interested. Makes me wonder if they work on commission here. After spending $250+ here we didn't get a thank you. It's as if it was a hassle for him to serve us. The people working here don't seem any better. They all have surly looks on them.
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