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  • As a follow-up to my original post: KFC sent me a letter from Mrs. Burnett, KFC's area coach, informing me of two things that have caused me to pause and wait for a response from them. I am doing this because they seem to be in direct violation of the law. 1 - She quotes Dodd Frank federal law 124.STAT.2073, 9b2. Here is her quote: "Stated in federal law §124.STAT.2073, 9b2 businesses are permitted to offer a immediate discount to customers as an incentive to encourage customers to pay by either credit card, cash, check, or gift card in order to automatically receive a discount which is applied at the time of sale. We offer no discount when paying with a debit card." 2 - "We would like to offer you a complete refund on your purchase and again sincerely apologize for the confusion, if you will fax a copy of your receipt to 1-XXX-XXX-XXXX we will make sure you are reimbursed at the above mailing address." Apparently, Mrs. Burnett is no attorney and seems to have little to no experience reading federal law. Each section of this act ends with definitions to clarify what exactly what the law means when referring to language used in the act. In this case, the clarifying term is "DISCOUNT". Here is a direct quote from the act regarding discounts: "(4) DISCOUNT.--The term 'discount'-- (A) means a reduction made from the price that customers are informed is the regular price; and (B) does not include any means of increasing the price that customers are informed is the regular price" (§124.STAT.2073) What KFC has implemented is actually in direct violation of what they are quoting in their response letter to my complaint with the Attorney General's office of AZ. They are blatantly increasing the price of an order from the regular price and not offering a discount. Lastly, I have not received a refund as promised in the letter after faxing my receipt to the number she gave me twice. I am simultaneously updating the attorney general's office. I can't stand aside in good conscience and allow for this company to rob the citizens of the state of Arizona.
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