I dealt with Bill & Richard I believe.
I had a flat tire 8 days ago that was repaired at this location 7 days ago. The repair was fine until today, I stopped by discount tire and they took my car in immediately to attempt to repair it again or to replace the tire.
Relatively quickly they decided to replace the tire for free.
Quick, easy, customer-oriented car service is a rarity. This discount tire location is great.