Service time was as promised, tech was polite and proficient. The reason for my low rating is that they don't take American Express and the driver didn't have a card reader. He took pics of the front and back of my credit card which has me very nervous.
I understand the importance of customer ratings, because I search YELP for reviews of all services I need. By not accepting MAJOR credit cards, and not protecting customers' card information because of their antiquated payment processing, could cause customer dissatisfaction and loss of confidence in their company.
I don't think I'll use this company again or it I do, I'll ask if they've upgraded their payment processing.