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  • This place is a welcome addition to the neighborhood and I am glad to have it. I don't have much to say about the food, it is typical. The coffee is good (better than Starbucks IMO) but Sweet-n-Low would be a nice addition. My complaint about this place is the service. The service is extremely slow, mentally and physically. On my last visit, I ordered a breakfast sandwich (menu says egg and cheese on a bagel) with sausage on a sesame bagel. She turned, distracted by another customer's order, and then turned back and asked "What kind of bagel?". Then when making the sandwich asked "Do you want egg on that?" (egg is PART of the breakfast bagel sandwich!!!) Once the egg was warmed (2-minute process finding egg patties in the refrigerator, walking them to the microwave, working on another customer's order), she proceeded to make and wrap the sandwich WITHOUT sausage. In the interim, she was busy trying to complete several other orders. A simple bagel sandwich took almost 8 minutes from order to checkout, and I was 2nd in line. It also took me repeating order items or coaching the server 3 times. This was not a one-time deal. I frequent this place for breakfast and the service is always EXCRUCIATINGLY SLOW. During breakfast hours, they usually don't have the eggs warmed! They mess up on the contents of the sandwich and wrap items even with the menu hanging right over their heads! They do not listen well to customer orders resulting in having to repeat order items at least once and usually more. It does not matter who the server is, they never get my order right on the first try, seem to be confused by my order (straight off the menu) and take FOREVER to put it together. The help needs to be trained in several things... 1) Better knowledge of the menu. 2) Keeping all necessary preparation items fully stocked. 3) LISTENING to the customer's order. 4) Better multi-task skills OR focus on ONLY ONE CUSTOMER AT A TIME. They seem to try to make up for higher customer demand times by working on (and messing up) multiple orders at a time. They should just focus on listening and then rapidly and properly completing one customer's order at a time.
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