I wasn't familiar with Walgreens Online Pharmacy, until they bought (merged?) with PrimeMail. God I wished never had. It simply eludes me to find anything about it that works right.
Product information is wrong
Order status is wrong (and not very telling)
Automatic refills; aren't
Every time I have to carefully follow an order to be sure it is actually shipping
Every time I wind up having to call, question and intervene
More than once a refill is missed entirely, until I catch it and pick up the phone
Walgreens could cut their call center in half (and save all that payroll) if they simply had the online system working correctly and have accurate information.
I'm giving up on the online thing and going to call my orders in myself. I have to call every time anyway, so I'll save the angst of thinking online will, ya know, work.
It is an utter failure as is and makes me wonder if they will have to actually kill a patient (by screwing up) before they wake up to it and get things fixed.