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| - I wanted to love this shop. I am a female motorcycle rider and it is important for me to find a place where I don't feel patronized or like I am getting royally screwed over.
First, this place is a great place to get parts. I would highly recommend them for that and this is why they get 3 versus 2 stars.
I had my bike towed there to get fixed due to a motor vehicle accident. So while I had to pay a deductible, insurance was covering this and they would agree or not to the repairs that needed to be done so no chance to gouge (not suggesting that they would because I never went to them previously).
I had to wait for parts to come from Harley and it was explained to me that this would take some time. Understood. This part is out of their hands. But there was something else I wanted checked and they would kind of talk around it until finally one day I asked the manager to explain why this wasn't being addressed.
He went on to explain (in a weird confusing way) that basically, if we take your bike apart to check what that sound is, you will have to pay for that each time we have to take components apart. I asked if like with others places the labor would be applied to the actual fixing of whatever is wrong and basically he said that it was an additional charge. So if they suck and can't figure out what it is quickly, I have to pay for that ineptitude? Don't think so. (Note: that's not me stating that they suck but I don't know how good or bad their mechanics are).
Next and this is what soured me on the whole experience, once all repairs were supposedly done, I found 3 areas that they did not check and should have since the bike was in an accident: steering lock (which he agreed was overlooked), front fender was clearly bent (your guys didn't see this when replacing my front tire that you made sure to call me about and upsell/suggest and was NOT included in the high deductible I had to shell out?), My mirror wouldn't stay straight (this he told me I would have to call my insurance MYSELF and ask if it should be repaired despite the fact that I told him it was not broken before the accident).
So I took it to Buddy Stubbs up the road. I will provide that review on their page but it was a much different, more positive experience.
Pros:
* Respectful, not condescending
* Great place to buy parts
* Reasonable rates
Cons:
* Needs to be more customer-service oriented
* Fix it right the first time and be more thorough
* An apology when service is lacking goes a really long way
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