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  • OK; I normally don't give five star ratings since I believe that for an establishment to get 5 stars, they have to be (near) perfect. But for now, reserving my later judgements based upon the reliability of the "rebuilt" parts they installed, I have given them 5 stars. The office mgr was prompt in replying to my email questions. She also called me back on the telephone with more info. She scheduled my repair in accordance with what my schedule could best accommodate, and when I emailed again with a change, she replied quickly. The repair tech called when he was on his way to my home to do the work, and he arrived promptly as scheduled. He performed the diagnostics and the repair quickly; in about half an hour. And the ofc mgr quoted me 3 prices, according to the possible repairs that might be needed. Her quote was on the money and they fixed things promptly and charged me fairly. I think PWR is great at customer service and their prices are more than competitive. In my book, customer service is so important with the vendors I want to do business with. And lastly, lots of companies and service vendors I call, employ morons who cannot comprehend and answer questions, use deductive reasoning, or know the rules of common business courtesy. PWR is not one of those companies.
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