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  • This was my 5th visit to the Top Golf in Charlotte and each time the service is worse than the time before. I'll admit, yes, the concept is genius and me and my group always have a great time with the golfing portion of the day, however aside from the physical swinging of the golf club the rest of the experience is needing serious improvement. The service is among the worst I've experienced. On this particular visit, my group of 8 had to wait for a bay (completely understandable on a Saturday afternoon) so we decided to grab a late lunch at the bar and have some drinks. It took about 20 mins for a waitress to even approach our table and then another 25-30 mins for us to receive our drinks. We then had to chase down another waitress to place a food order, since ours was sitting at the bar completely disinterested in the needs of the customers. After about an hour of waiting, half the table received their food then the other half of the table received their orders about 30 minutes later. Within a two and half hour waiting period, our "waitress" came to our table to refill drinks/ check on our food/ check on the table as a whole about 2 times. Quite honestly, I was surprised by the lack of service. The wait staff seemed incredibly young and they all just crowded around the bar talking, right behind our table (literally bumping into our table several times because the staff was horsing around and being rowdy), for the entire 2 and a half hours. The service wasn't commendable once we were at our bay, but anything was an improvement from the disaster that was our dining/ drinking experience in their "bar/restaurant". While my group may be back to play golf, I can guarantee you we will not be returning to the bar/restaurant. Save your time and your money and eat before you go!
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