My daughter looked on line & noticed the reviews, so she made two appointments for her & I for 2:30. We arrived on time, sat there unattended for 20 minutes. Then a gentleman (I think he was the manager) approached us, then took us to a seat, so we could begin with a foot bath. We sat there another 25 minutes. Still nothing. So, due to our schedule, we decided we had to leave, without our pedicure. I would not recommend this establishment. Not a very good first impression!