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  • Less than 24 hours from my call to clean carpets. I called after receiving a coupon in the mail. They honored the price and didn't try any bait and switch tactics. Marvin did a fantastic job not only in cleaning our carpet but also in convincing me he was a pro from the outset. Great people skills and mannerisms! He didn't try to upsell any add-ons when I mentioned we're planning on replacing the carpet in the next 6 months or so. He gave me some pro tips on carpet purchase and installation. He did ask when we last had the tile grout cleaned. When I said we're planning on getting it cleaned after fixing a few broken tiles, he gave me an estimate on the spot to fix the tiles and clean the grout. When I told him I already had a quote to fix the tile for about half what he quoted, he suggested I get it fixed them call him for the grout clean because he knows his price can't be beat for that. Glad I took a chance with Sears and will I will be scheduling the grout clean with him soon.
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