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  • We called Cox for a WiFi problem and was referred to the tech solutions group. After getting our billing information to pay for their help, the phone connection was dropped. The Cox rep had our alternate phone number but did not attempt to reconnect so that they could resolve our tech issue. I called later and expressed our dissatisfaction and to inform Cox the problem had not been resolved so please don't attempt to bill us. A month later the $100 charge appeared on our bill and was debited to our bank account. When I called to complain I was told that a form would need to be submitted, internally, so a supervisor could review it and decide if the charge was appropriate. To summarize, we did not get helped, there was no follow-up, we were improperly billed and told later they would consider giving us a credit. This after being a customer continuously for fifteen years. Our recommendation is to be cautious before engaging Cox for a billable technical matter handled remotely. You may get billed whether you get a solution to your problem.
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