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  • I just signed up for the fast pass last month so I'm able to use the fast pass lane since the other 2 got long line. When I pull up there's only one car ahead of me and the employee Ernesto was assisting the lady. I was waiting for good 3 mins because Ernesto was trying to sell the lady the fast pass and flirting with her and when Ernesto pull his head up to look at me I shook my head and told me hold on. So finally the car drove in and I pull in to the arm and scan the bar code. I was waiting for Ernesto to come back as he went to the other lane to help another passenger. He again told me go to the tunnel and I will give your rag and air freshener when you get out. So what I did was got out of my car and grab one rag and air freshener to the box next to my car and got in to my car. Ernesto start shouting and yelling at me saying go back inside your car and I told you I will give it to you when you got out. And I was like whatever and Ernesto start charging towards me and went to my window yelling at me while my 6yo son was inside. I got mad at that point and got out my car and ask him what he wants. Ernesto came up to my face telling get the fuck out of there coz I don't know how to listen to him. Since his in my face one of his co worker came up to break us up and Ernesto still coming back and whants to fight me. I told to the co worker to send the supervisor when I get out of the tunnel and he told me that he is the supervisor at that moment Ernesto was still in the background asking me to get the fuck out of there and move. I ask the supervisor if your the supervisor why can't you control your people and he still keep coming back at me?? Then another employee came up didn't even get a chance to get his name and told me later on his the manager. He ask me where my bar code for the fast pass and I told him I got it inside the car and start telling me that I broke the policy of the place and he will cancel me and I've been told before. I told him that I don't want any sticker in my windshield and everyone got preference to there vehicle and I got OCD. The manager ask me why I push his employee and I told him that I'm not the one that started the argument but Ernesto did. At that moment the manager was trying to put the blame on me and start making another argument about the past incident about the barcode and I'm being rude to there employee for walking away. Since I know what his trying to do I rolled my window up and went to the tunnel. The manager then went to the tunnel and ask for my bar code I gave him the sticker and told me that I'm being canceled for not putting the bar code at my windshield. I then again told him my preference and I got OCD and he just said you cannot go to my property and be rude to my people. I told him I'm not rude and he was like well you just rolled up your window with me and drove off. In my head avoiding confrontation like what his doing to me is rude I guess. So I told him that I want my refund since they just charge my account 3 days ago. He said let me see. So I wash the car and while drying it he came back and told me that I'm good to go. I ask him how about my refund he said you came here 9 times so your good. I said I just sign up last month and the promo was 1 month free so the deduction they made 3 days ago was for this month and he just said well you've been here for 9 times. So I stop there and ask him if his the owner coz the way he talk to me he act like he owned the place and the property. He answer me that his the manager and if I want to speak with the owner the blond lady that you been rude before and told you about the bar code was the owner sister do you want to talk to her?? I said sure but he didn't even call her I just told him keep the $40 bucks that they charge me 3 days ago coz I know at that moment I'm not going to win. And he still talk saying it's $39.95 not $40. I was like whatever. And just mind my own business which is cleaning the car. This is the first time I went to a car wash place that I got this kind of customer service. Personally walking away from argument are not rude but someone charge me like they will fight me and disrespect me in front of my child I won't allow it. Do not go or even get the fast pass on this place. They will not respect you or give you a good service since you have the fast pass. They just want to get the money monthly. This is a nice neighborhood and this car wash place employ people that will yell and cause a big scene in front of a lot of customer and the manager will still defend them and put the blame on the customer.
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