First of all, I'd like to state that I don't usually post reviews unless I've had an incredibly memorable experience. But my experience at Touro was definitely review-worthy.
We came here for Rodizio a few weekends ago after hearing about its grand opening a month or so ago. The atmospher was nice and new but lacked privacy. Our table was very close to the next table which seated a family of four on one side and a couple on the other side. The intimate proximity to our neighbors made us feel a uncomfortable considering this is supposed to be an upscale restaurant with a strict dress code.
The food was not very good. The choices of meats were small - they kept bringing out rump steak and short ribs throughout the whole night and I have to agree with other reviewers that the meats were full of fat, very salty, and chewy. We counted there were only about 5 types of meats that were served, no lambs, no seafood, and no pork. The chicken drumsticks marinated in beer and herbs were salty on the outside and dry on the inside.
What started the downward spirral for the night was when one of the servers came by, I tried using the tongs to pick up the meat that he was slicing but it slipped and fell on the table. The server did not offer me another piece and moved on to the next table as if he expected me to eat it. After reading other reviews, apparently this happens a lot.
The staff did not seem very knowledgeable. We asked one "gaucho" (meat server) what the sauces on our table were for and he had no idea. Apparently his only accountability was to cut meat, nothing else. The wait time was ridiculously long for asking for drinks. Our water never got refilled and our waitress never came by to check to see how our meal was.
There was no music or live entertainment on a weekend evening either. Overall, the experience was unsatisfying. We really expected more from a newly opened restaurant located in the entertainment district of Richmond Hill. Also, I tried posting my review on their " http://tourosteakhouse.com/contact/reviews/ " website that claims to be "unmoderated" but my review never got published. Hmm... 100% customer satisfaction? I think not.