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| - Boiled down: I found something I wanted on their site, but went to the store to look at it in person and to browse around.
When I got there, I noticed that the price online was lower than in-store -- and confirmed it via my phone.
I asked the cashier nicely, and they refused to price-match (two whole bucks). So I asked to see the "manager" who was mind-blowingly rude and unhelpful. No apology offered - totally the opposite - and she essentially said they won't price match the web, and they have lower prices on their site because they gouge you with shipping and "handling" fees, etc. (Super bitchy about it all.) So I left and spent my money elsewhere.
After about a month (cooling-off period), I finally wrote Cost Plus' home office about that horrible manager person, plus to suggest that they say something on their site (like Home Depot, etc do) informing customers that in-store prices may not be the same, yadda.
Never heard anything back from them at all. Conclusion: They could not care less. (Also know that this is a store I have been going to since I was a little kid -- they're from the Bay Area.) Therefore, I'll never set foot in Cost Plus again, and hope to enlighten others about their crappy business practices. :P It's not about the two dollars -- it's about the total disrespect for their customers.
Especially in this economy, good service is SO important. (As is fair pricing!)
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