SPORT CHEK Customer service were horrible!! My first online purchase with Sport Chek, the snowboard I received was chipped, contact customer service online and were asked to send chipped part images. After I submitted the photos, I waited 4 days with NO REPLY and email them again. They reply on the same day and stated that was was not their fault because straight ship by manufacture. Just ask me go return for refund! I told them I don't want a refund, I just want to do an exchange, NO REPLY AGAIN. This is the worst customer service I ever experienced! Be careful with your online purchase everyone!! THEY JUST DON'T CARE ABOUT AFTER PURCHASE FOLLOW UP! WORST CUSTOMER SERVICE EVER!