I was just passing the place as I though, "Hmmm, I need a trim" so I decided to walk in and see if they would give me one even if I didn't have an appointment. They said it was fine that I didn't have an appointment and treated me with respect the entire time I was there. Even though I have curly hair, they still cut it well ( though they had to straighten it, but they put keratin treatment in it so it wouldn't be damaged too much). I really liked the customer service. Will probably go back here because the last place I went to for a trim fucked my hair up. My layers look nice and my hair feels soft and healthy. My hair in my profile picture is actually how I got it done at the salon today. Good job on them :)