| rev:text
| - BEWARE.
I wish I had read Joe R review before I had my serviced in Aug 2012.
I went online to find someone to service my Hot Springs spa and their service came up. Spoke with Linda friendly enough, she had to send me all the paperwork before she could schedule my service visit, (she wanted my Credit Care info) and it would cost $119 for the assessment . I agreed gave her all the info she needed. Then I was scheduled 10 days out. I have no dog & didn't have a lock on backyard at the time so, Paul just came into my yard and assessed my spa. Humm, Paul called me couple hours later and said $425 would make my spa just like NEW again.
Alright! Fix it! So I also needed a new spa cover which I ordered thru actual Hot Springs which costs $650 installed. So now I have $1075, in an older Spa that Paul said would be just like new.
The next week my husband went to get in the spa and it was cold and he noticed a leak by one side. So I call Linda to schedule another visit, because my like NEW spa now doesn't heat and has a leak, she is not there and I leave a message it takes her several days to get back to me. Linda calls me back, it's a completely different person, defensive and nasty. I asked what exactly is the assessment that I agreed to for $119, isn't it exactly that, assess what condition it is in, any repairs it needs and is it worth putting money into it. But Linda was so rude that there was no need to continue the conversation.
A couple days later my husband called to get them go come out and check out what was done and why it's not heating. Again it was another 10 days before he could see us. He must be some busy guy.
The day he was scheduled to come, my husband left notes out by the spa, please call, here is my cell, let me know. Paul comes the only reason we know is that the note is gone. 2 days later we get a letter from Paul W, by email saying I "checked our repairs" and the work that we performed is functioning properly, and that the leak wasn't there before and they needed $800 to $1000 to lift the spa just to see where the leak was. That was just to assess the leak, just like before. Now if I were to have it assessed again but with a lift I would have $2075 into it and it isn't even repaired.
In closing, he said "I hesitate to continue to perform repairs on your spa, simply because the communications with your wife regarding the spa have been tumultuous." Tumultuous REALLY.
As for my husband he said he would rather blow up the spa before having them come back into our yard.
I wouldn't trust them.
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