First have to say the food was great. Really great Chicken tenders and lots of affordable options. Now the bad. Told we had a 45 minute wait which turned into 1 hour and 45 min. If it wasn't my nephews choice for his birthday dinner we would have left and we observed many leaving. Staff was dry and appeared overworked. Waiter was nice but also overworked and shared he had not break all day. Manager, Ralph i think comes over and as i try to share how long we waited but please do something to make my nephews birthday a good experience. He hardly makes eye contact and awkwardly walks away. Sadly the great food can not eclipse the horrible service. No explanation for the extra wait and no solution minded staff. One and done.