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| - I live in Brecksville and am very close to Austin's. I don't normally frequent very often due to the fact that prices are a bit on the high side and the end product doesn't seem to match. I received notice of a Groupon that cost $20 for $40 worth of food at Austin's...I thought what the hell and I will give it another shot.
I asked my girl if she wanted to go and I met her at home after work. We hopped on my Goldwing and rode on over. We walked in and I asked if it was ok to use the Groupon the same day and I was assured it was. We were seated and made small talk with the manager about an open position for a cook. I told him my girl is the Steak Master and she is THE BAR against their steaks tonight.
I ordered a Medium Rib eye and she ordered a Medium Filet with Béarnaise sauce. We both ordered a Caesar salad which tasted phenomenal. Very light oil based dressing, not a lot of cream but very peppery light and Mediterranean tasting. Dinner rolls were also served, both corn muffins & sourdough. The sour dough were hot and the corn muffins were cool.
Steaks came out together. The waiter (who was very helpful) did not immediately ask if steaks were cooked to order. The Medium Filet came out perfect, thick cut and cooked stellar. The taste was right on and perfectly moist. My steak however, the Medium Rib eye was cooked a bit over Medium, somewhere between Medium and Medium well. Further, for a Rib eye, it did not have the juicy taste I am accustomed to when I have tasted other Rib eyes. I was extremely hungry so I ate. Eventually the waiter came back out and asked how all was. I told him mine was a bit over cooked but I was too hungry so I started eating and it was ok...he said are you sure and on 2nd thought I was like yea sure take it back. The manager came out (knowing I told him my girls steaks were the bar and he is not up to it!) and apologized and I said sorry for eating half of it and he said not to worry and that id get a lot more to eat as he was firing another steak.
After awhile my 2nd steak was brought out. Upon knifing the portion, it melted like butter. Something seemed off...I cut a second slice and viewed the color and noticed this Steak was Medium Rare. Phil the manager was not too far behind and quickly saw this was too rare. He took the plate and had it refired. Shortly after the dish was brought out and while although slightly extra blackened on some spots, I ate it as I was very hungry and it appeared to be Medium this time. Seasoning was mildly salty, and still seemed to be lacking something that other Rib eyes have...maybe freshness?
Phil told us he would be comping the Rib eye and told us we could use the Groupon another night if we wanted to. I decided to use the Groupon (I have purchased two today). Overall, I went here because of the price break. The food was good (once cooked properly, at least my dish!) but not stunning. I'm glad for the coupon because I do not think they have right price points. I have one more Groupon to use. I will go back because of the deal, however I am not overly drawn to this establishment as it can be consistently lacking in various parts be it preparation, taste, or service. The ambiance is very nice. The manager did the right for us & and wait staff seemed to be good until after he was notified dinner was comped and I paid tip and tax. Strange ...perhaps he was just busy. I will give benefit of doubt. I suspect they will be getting lots of groupon customers soon!
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