I live very close to this place and was in desperate need of a mani. Thankfully I was able to make a same-day appt for a Shellac manicure. They had overextended themselves with appts and walk-ins and were doing their best to accommodate everyone. It took 15-20 mins before my appt began and then I sat there with the acetone on my nails for another 30 mins before the manicurist was available. But the staff was very friendly and apologetic and really worked to make my experience positive. And I wasn't in a hurry so was patient. The end result was fantastic! He did an amazing job. I have received many compliments. I am very happy and would go back.