We had a TERRIBLE experience with one of the employees of this company and using our Groupon. We redeemed this and made a reservation. We showed up and when we loaded on the bus there was absolutely NO room for us on the bus. I asked the employee if there was a reason for us having to stand, she told me she's just a host and it's not her problem. She said I could call the office (which was closed because it was Saturday night) but there is nothing she could do. I tried to continue to find a resolution and she just kept telling me it wasn't her job and not her problem. I ended up speaking with another host after we got off the bus and he was much nicer but there was still no resolution to the fact that there wasn't room for us on any bus. Even with a reservation a month & a half before, the company overbooked us and I believe that's completely unfair because this bus wasn't cheap and I didn't pay to get thrown around on a bus and stand. Avoid the old lady hostess with the skunk hair & glasses... seriously, I'm doing you a huge favor. If you go, the guys are way nicer and actually value customer service and their company.