We used to order from here a lot, and then stopped, though I couldn't really remember why. Decided to order pizza for my husband's birthday, service was nice enough over the phone. Told him it was my husband's bday in conversation, not because I was expecting anything...but. Our pizza arrived 1hr 45 mins later. We are a 10 min drive away. When I called to inquire about the pizza after 1.5 hours I was told the driver was delayed by traffic from a previous delivery. When the driver arrived and I expressed my dissatisfaction he looked surprised and said "well our pizza always takes long, they usually tell you on the phone". I said "no one told me it was going to be over an hour (FOR PIZZA) because if they did I wouldn't have ordered - we have a 3 year old that needs to go to bed before the pizza even arrived". So they lied when they told me the delay was due to traffic. I told the driver I was very disappointed, and hoped that they would call me to resolve this or at least offer some kind of refund / compensation. Nothing.
So I remembered why I don't order from Franks anymore. Because their delivery time is way too long, the pizza arrives cold and they don't care about their customers.