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  • Our experience here as a family was okay. It's wasn't the best experience coming to Kona though we keep trying to give it a chance today will most likely be our last day. Konas food just doesn't sit well in our bellies. We were pleased with the waiter as he was very accommodating when we ordered the coconut shrimp roll and it wasn't to our liking just because it was a new roll and we were trying it for the first time. We asked to switch and he was more than happy to help so thanks to Zane! The overall staff all seem like a good group of people but the service here seems to be lacking and slow and is in need of some improvement as a whole restaurant. We had our son with us and he's not one to get antsy, but he was wondering why it was taking so long to get our food and that could probably be why we lost our appetite/or food didn't sit well, and he was wondering again why it was taking so long to get the check and to come take our form of payment it wasn't too busy there and he also mentioned that he kept seeing our waiter and he was looking at our waiter but our waiter would avoid coming to our table. My husband and I always tip and we always communicate with one another about how much we want to put and of course that depends on our waiter/waitress and the service we are given and it has to be pretty bad when my husband chooses to put down $0 for tip. He's big on tipping. But he was very disappointed in the service just due to how long we had to wait and how slow it was. We would love to come back if the quality improves!
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