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  • We order from Rinaldi's on a regular basis, about 2 to 3 times a week at our office. The only thing that really keeps us ordering is their food is pretty good. However they always mess up the order, a girl at our office is highly algeric to cheese (something we tell them EVERYTIME) and she asks for Italian dressing they always give her blue cheese. They are always leaving something off the order, or putting something in that we requested it not to be in the food, and they take so long to deliver, typically an hour, and we are about 5 minutes up the road. The most recent occasion that has finally made us draw the line with their terrible customer service was when we ordered lunch on Eat24, requested payment by cash and they charged the credit card on file. We told the delivery guy it was a mistake and it was supposed to be cash, so they said they would reverse the charge and we paid the driver cash. Well a week later and the charge is still on our account and when I spoke to the owner he was very rude and hostile with me when I was rightly frustrated that they were paid cash and didn't care to reverse the charge. He said he had to wait an hour to talk to his delivery guy, which I don't understand why over a week later this is just only now happening. I told him that I didn't appreciate the way they were treating us as customers who order from them at least 2 to 3 times a week. He didn't care at all. WORST CUSTOMER SERVICE.
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