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  • Thankfully, we had a discounted "friends and family" rate for this hotel because it is not worth the full rate. This review may be long, but it is worth your while to read if you are considering this hotel... The hotel is very clean and very nice. The complimentary hotel shuttle is an excellent bonus, and the location in downtown Tempe is great. Now, read on for the negative comments. We checked in on a Saturday night after 9:00pm. After traveling all day, we were exhausted. However, we soon realized that the entire hotel was filled with LOUD, DRUNK, FRAT BOYS. Our room with a balcony overlooking the courtyard ended up being next to and across from 2 rooms filled with FRAT BOYS. We immediately had our room changed to a room overlooking the parking lot. Of course, we were awoken by the frat boys around 2:00am that morning. HOW COULD THIS HOTEL ALLOW FRAT BOYS TO RUN IT FOR A WEEKEND? It is the hotel's responsibility to enforce a quite and safe environment and they failed to do that. Thankfully the frat boy idiots left the next day (there were several busloads of them). Next, the hotel is located next to TRAIN TRACKS. So, we were awoken EVERY NIGHT and early morning by the horn of a FREIGHT TRAIN. I had read about this from other reviews, but I thought they were exaggerating. I was very wrong. How can this hotel be right next to a train track and not mention it on their web site? They should give out free earplugs. I was ready to overlook the idiot frat boys, but the loud train rumbling by every night totally ruined this stay for my wife and I. Lastly, the breakfast is over-priced. They messed up our orders and the "buffet" includes belgian waffles (which you have to make yourself). The "continental" breakfast costs almost $10 an includes juice, yogurt, pastries, bagels...basically the same stuff you can get for free at other hotels! The staff was all excellent, the hotel is actually very nice, but being awoken by a freight train every night is unacceptable. Also, the walls are very thin so you can hear everything outside of your room. We would never stay in this hotel again, not even with the wonderful "friends and family" rate. We would rather spend full price and stay in a hotel that is not next to train tracks.
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