My cat does not like going to the groomer, let me start off by saying that. When I called to make the appointment, I made them aware of this and even offered to bring a cone/collar with to make their job easier. They said "Don't worry about it, she is great with cats."
I beg to differ.
First off, I'm pretty sure someone lives/sleeps on the premises because there was some kind of cot set up near the back. Secondly, even though my cat does not care for the groomer, every other one she has gone to has been at least an OK experience. This time around, she could literally be heard screeching and screaming from the waiting area. I found out that this was because the groomer had literally scruffed her, held her up, and was ripping the brush through the mats on her belly.
I understand that my cat is not the most laid back cat in the world, but I would expect someone who calls themselves a professional to know how to deal with animals of all temperaments.
I will not be returning. I urge you to explore other options.