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  • Worst Customer Service EVER. And I'm not kidding.... would seriously give this place zero stars if I could. My fiance and I went here Friday night at about 11:30 because our usual place was closed. I had been here a few times in high school, and the coffee was okay but always tasted slightly weird. This time, we waited in line behind two guys for more than 15 minutes while they sipped their already served coffee and talked with the employee working behind the counter. The employee could clearly see that we were in line and waiting, and continued to not care. They chatted about records etc while we just stood there. To make matters worse, another employee came in from the back of the coffee shop and could also see that we were waiting, but didn't help us, or remind the first employee to help us either. He must have known the two guys standing there and chatting (or at least I hope he did) because he walked up and touched one of the two guys' crotch. The guy then loudly said "He touched my pee-pee! He touched my pee-pee! Did he touch yours?" While the employees and the other guy laughed. The second employee walked away and the first continued chatting. I wish I was kidding, but this seriously happened in this establishment. I was so astounded at the lack of any sense of professionalism. Needless to say, my fiance and I walked out and did not ever get our coffee, not to mention we will clearly never be returning. I have tried to write their management to inform them of our experience, but there is also no where on their site to contact them directly by email, another huge faux pas for a company. Basically, don't honor this establishment with your business. Use your consumer power elsewhere.
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