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  • Went here for breakfast and left hungry. The menu came with a forewarning to basically anticipate slow service and "be polite". Food at other tables looked great. It took an hour to get our food and noticed that a table beside us was seated, ate, and paid before we got our meal. I ordered an eggs benedict with soft poached eggs and when our meal arrived it looked like it had been sitting out for about 30 minutes. My eggs were very over cooked (hard and cold) and hashbrowns were cold as well. Both of us had a few bites and decided it wasn't worth eating. Told the waitress it was really disappointing and she decided to tell me she had got really busy when we walked in. She offered us something else, but I really didn't feel like waiting around another hour. She did comp our bill, but it was a waste of time and went elsewhere to eat after. I hate complaining and will always eat what I'm served - even if it's the wrong order (I've been a server before and know things just get messed up sometimes) Note to servers at the Loop (or any server) - when I come to your restaurant it's because I'm hungry and am willing to pay for a quality meal. It doesn't matter if you are busy, your kitchen is skill less, or you think I'll just eat whatever you put in front of me. I don't want your excuses - a simple apology and some genuine customer service will suffice.
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