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  • Went to Mr Mama's for a team members birthday. Our team of 11 in attendance.There is no opportunity to call in advance so we arrived and checked in. The team advises that arrive time was 11:48 am - apparently the log time was 11:53 am - basically 5 minute difference. Advised that the wait would be about 30 minutes. Numerous customers arrived after our team, and were seated. The person who greets customers (later identifying himself as the owner) asked if we all had to sit together and we said yes. He then said that they were waiting for three tables to open up and that the customers seated at the tables had finished eating and they were waiting for them to get up. He then motioned to the area. I looked at that section and all but 1 table had customers seated and eating. We were still being patient. Finally, I called the owner over at 12:22 pm to inquire about progress and he became confrontational saying that we "were patient with him he would be accommodating, if not, he would not be accommodating". He proceeded to berate me in front of customers and my team. I advised my team that they could stay, but I was leaving. The owner approached a team member and asked how many in the party. My team member commented that he was rude to her boss. The owner then turned and directed his staff to "break the tables apart" (which were still only two). The remaining team had no choice but to leave. Not good customer service by any stretch of the imagination. Will never go back - any of the 11 of us.
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