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  • I wish that this place did not have a monopoly on waxing services here in Charlotte. I was admittedly 3 to 5 minutes late for my appointment and I was told that the woman could no longer do my service. When I asked why, I was told that she went for a long lunch. I attempted to call and notify the staff that I would be late, but the phone kept ringing and no one picked up, and I was unable to leave a message. I have had good experiences at different location, but I have also had several experiences where the technician had smoked immediately prior to my service. This was evident because I could smell it on her hands and breath. Overall, poor customer service for a higher fee than most salons.
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