It seems from other negative reviews this salon does not know what ownership and accountability is. Every single one of the 1 star reviews the response is simply blaming the client. No apology simply blaming it back to the client. I would recommend avoiding this place at all cost. The response I got was that I was basically delusional and that events really didn't happen like I said they did. Why in the world would I need to make up a story, seems irrational.