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| - I'll start with TopGolf is a fun place to hang out. The facility itself is well put together from the furniture, lounge, bars, view, etc. There's no doubt that this is overall a very cool place. However, I am unimpressed with the staff/service. Being a local I am very understanding of service in vegas - good and bad. I am easy going when service is bad, but also extremely appreciative when service is good. I will say that I am very critical on service because I have worked behind and in front of the bar as well as managed restaurants and other departments.
With all that being said, me and my girlfriend were excited to check out TopGolf since we've never been. When we arrived we were hungry so we decided to check everything out to get our bearings, eat, and then play. We were approached by a women (who I didn't catch her name) she was very helpful and started to explain where everything was until we were interrupted by a gentleman who said that he would take us up. He introduced himself (keone) and asked us if we worked at SLS, and confused we said, no, and kept walking. I questioned where we we're going and what we were doing. I wasn't sure if he thought we were someone else or if he was just showing us the facility. I was kind of ignored and we kept walking. He sat us at a bay and then came back with three other girls to join our group... which us or the other girls were not expecting. We were all very confused because at some point he thought we asked for bay 302. Which was completely wrong we never said a word about meeting any one or had said the number 302 because we didn't even know that it existed. Keone literally came out of no where and told us to follow him. To make matters worse, he tried to put us at his friend's bay who was an older gentleman that was there by himself next to where he sat us to make up for the confusion. He said that it was okay and we can order whatever we want. It was just really uncomfortable and awkward. I'm pretty sure that he was a manager which made it weirder. We both were being very nice and took a couple swings thanked them for their time, but we really just wanted to go get some lunch.
We went to the nearest bar and was greeted by bartender, Agnes. We were the only two at the bar, and then shortly after 3 other gentlemen came and sat for some drinks. I ordered the strawberry jalapeno margartia. Since I have bartended I like to watch how my drinks are made, and it was very apparent that Agnes was an inexperienced bartender. Which, to her defense, she may have been trained to make her cocktails a specific way, but she really just exuded lack of confidence behind the bar. She built the cocktail with ingredients, dropped some cut up strawberries, rolled the drink a few times, and poured it over ice. The strawberries weren't muddled, and the cocktail wasn't shaken with any ice. Again, she may have been trained that way, but the cocktail was so mediocre and aesthetically unappealing. It just seemed lazy to me. Agnes lacked personality, she barely spoke, wasn't very attentive, and didn't really smile. We ordered our food. I asked for no onions on my burger.... got onions. I ended up picking it off myself. It's just annoying because it was slow and she only had 5 people sitting at her bar and we were the only 2 eating which means that it was a careless mistake. If it was a full bar and you're getting your butt kicked I can understand forgetting to type in "no onions". The food was extremely delicious, and they have great options on their menu!
So, I'd say the first hour of being there was just so awkward and annoying just from the staff/service alone. We finally get checked in and are waiting to be walked to our bay. The girl at the check in didn't have much personality either she lacked confidence as well. Everything seemed a bit unorganized. We get walked to our bay, and I wish I remembered her name, we finally had someone with personality that was cracking some jokes, and made me laugh. We finally played some TopGolf and was having a good time. We went when it was 108 degrees outside @4pm. I assumed that there would be AC which it looks like it was set up, but it wasn't on/working.
The game itself was a lot of fun. A bit pricey, but I didn't mind spending the money. The staff seems inexperienced/lost, and it shows that there wasn't a lot of fundamental training done or guidance from management. The employees just seem really socially awkward/goofy which is okay, but there has to be some level of professionalism. Hopefully they tie up loose ends with staff so that everything is seamless from check in - ordering - check out and farewell.
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