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  • The bad reviews really do not surprise me. I thought there would be more. I have had directv for years. The bottom line is if you can live without sports packages like NFL Sunday ticket then go with any other company. Next to the utility companies dtv is close To a monopoly. Rates always going up, not always very helpful and it's just the downside of being a big company. There just aren't enough good employees to meet the needs. I can say every install I have had in the last 10 years has an inexperienced or lazy tech. Recently I called to let them know that there was a sever delay when I would use the remote to change a channel almost without fail it would always go to the wrong channel, almost like the remote needed time to "warm up". I called with my concern and they gave me the same advice my 10 year old Would give. Did you change the batteries? Yes. Try cleaning off the plastic in front of the sensor. Which I did. After that they sort of just took on the "oh well. It's your problem". They didn't say that but it was clearly the attitude. My contract is up in about a month and since I now have a way of getting NFL Sunday ticket thru another outlet I no longer need dtv. This is very exciting, bills are crazy high and I don't watch all the channels. I called last night to let them know my intention and they said to call a few days before so I can send them the equipment. Dtv loves to Auto renew any sports package. I called a day after the MLB season started to cancel and they told me it was too late. The girl on the phone said once I cancel they would credit me back for the NFL Sunday ticket. I clearly didn't trust them. They wouldn't let me cancel a day after MLB started why would they credit me back 3 weeks after NFL season started? I made sure they didn't auto renew just to be sure. The rep asks me why I'm canceling and I have her a condensed version of the past 15 years but mainly highlighted the whole remote issue. She says oh well you should upgrade to the genie. I said is it new? She said no we have had it for awhile. I said a year? She said a little longer than that. I just said oh ok, and just said I wanted to cancel. Here is the major problem. When I called last time there was no mention of this new equipment which makes me wonder, if I don't speak to someone who knows enough or like most of their employees that do not care I will always wonder if there is a solution or not. They are company you can't trust because they have so many employees. Some are good employees and many of them lazy. If you go with directv you are going to go with the most expensive tv option with what I feel is the worst customer service. I had to go thru my bill recently to take off a few things I was being charged for that I never remember ordering. I clearly have had many bad experience and someone could have had a great experience, but looks like there are a lot more that have had a bad time like me. They are great for sports but that's it and you still pay too much. Look elsewhere if possible.
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