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  • Lost quality and service. New management team I notice. Before, I used to remark to wife about how efficient they were with a long standing General Manager overseeing everything. No longer... They have gone downhill fast. Ordered a salad, sirloin (medium well) & baked potato. 4 bites into my salad, food arrives. I asked if they could hold food until at least 60% of salad was eaten. They did, & came back with the sirloin that was RARE, if even that. I sent it back for a medium well & girl manager asked if I wanted to hold onto the baked potato? I said I wanted all my food together. She(used to be the bartender) brought back the sirloin & at best it was cooked medium. I told her it was too red & she instead gave me a lesson on steak preparedness instead of going the extra step to please the customer. I toughed my way thru about half & then gave up. It was tough, full of gristle & spongy to chew. I brought the remainder home for my dog & even felt bad for my dog although his stomach muscles could handle better than mine. Wow! How fast the quality, service and customer service disappeared. It was an awful meal and awful experience. This was at 5 pm on 4/9/16.
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